Parking24 (“we,” “our,” or “us”) is owned and operated by HYVE AI Labs FZCO, based in the United Arab Emirates (“UAE”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile application (“App”) and related services.
By downloading, installing, or using the Parking24 App, you agree to the practices described in this Privacy Policy.
We may collect and process the following types of information:
Full name
Email address
Mobile phone number
Vehicle details (e.g., plate number, make, and model)
Payment information (handled securely via third-party providers)
To enable accurate parking discovery and management, the App may collect your real-time GPS location. You can control this setting through your device’s permissions.
We may collect non-personal data such as:
Device type, model, and operating system
App version and performance logs
IP address and general network information
Time and duration of app sessions
We may use cookies or similar technologies to enhance user experience, analyze usage, and improve functionality. These can be managed via your device settings.
We use collected data to:
Provide, personalize, and improve Parking24 services
Facilitate parking transactions and payment processing
Send confirmations, receipts, and service-related notifications
Deliver updates, alerts, and promotional communications (with consent)
Respond to inquiries and offer customer support
Detect, prevent, and address fraud or misuse
Comply with applicable UAE regulations
We do not sell or rent personal information. However, we may share information with:
Service providers such as mapping services, or hosting providers
Regulatory authorities or law enforcement, where required under UAE law
Business partners managing parking locations or integrations
All partners are bound by confidentiality and data protection obligations.
Your information is securely stored using encrypted databases and protected servers. We implement appropriate administrative, technical, and physical safeguards to prevent unauthorized access or misuse.
However, no electronic storage or transmission method is completely secure; therefore, we cannot guarantee absolute data security.
We retain personal information only for as long as necessary to:
Provide our services
Fulfill legal, accounting, or reporting obligations
Resolve disputes or enforce our agreements
When no longer required, your data will be securely deleted or anonymized.
As a user within the UAE, you have the right to:
Access a copy of your personal data
Request correction of inaccurate or incomplete information
Withdraw consent for processing (if applicable)
Request deletion of your personal data (subject to legal requirements)
You may exercise these rights by contacting us at support@hyve.ae.
Parking24 is not intended for users under the age of 18. We do not knowingly collect data from minors. If such data is inadvertently collected, it will be deleted upon discovery.
Although Parking24 primarily operates in the UAE, certain data may be processed or stored by trusted third-party providers located outside the UAE. In such cases, we ensure appropriate data protection safeguards are in place.
We may update this Privacy Policy periodically. Any changes will be posted within the App and reflected with a revised “Last updated” date. Continued use of the App after updates indicates your acceptance of the revised policy.
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us:
HYVE AI Labs FZCO
Email: support@hyve.ae
Location: Dubai Silicon Oasis, Dubai, United Arab Emirates